Terms and
Conditions
1. GENERAL
1.1 These general terms and conditions apply to all offers made by Coach Beppie. The terms and conditions are accessible to everyone and are published on the Coach Beppie website. Upon request, we will provide you with a written copy.
1.2 By placing an order, you indicate that you agree with the delivery and payment terms. Coach Beppie reserves the right to amend its delivery and/or payment terms after the expiration of their validity period.
1.3 Unless expressly agreed otherwise in writing, general or specific terms or conditions of third parties are not recognized by Coach Beppie.
1.4 Coach Beppie guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.
2. DELIVERY
2.1 Delivery takes place while stocks last.
2.2 In accordance with the regulations on distance selling, Coach Beppie will execute orders at least within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or if there are other reasons for delay, or if an order cannot be executed or only partially executed, the consumer will be informed within one month after placing the order. In such cases, the consumer has the right to cancel the order without costs or notice of default.
2.3 Coach Beppie’s delivery obligation shall, unless proven otherwise, be deemed fulfilled as soon as the goods supplied by Coach Beppie have been offered to the customer once. In the case of home delivery, the carrier’s report stating refusal of acceptance shall constitute full proof of the offer of delivery.
2.4 All delivery periods stated on the website are indicative. No rights can therefore be derived from the stated periods.
2.5 All subscriptions will be automatically renewed via direct debit (SEPA domiciliation) and may be cancelled monthly. This excludes products that are subject to a fixed term agreed upon in a contract.
3. PRICES
3.1 Prices will not be increased during the validity period of the offer, unless required by legal measures or if the manufacturer implements interim price increases.
3.2 All prices on the website are subject to typographical and printing errors. No liability is accepted for the consequences of such errors.
3.3 All prices on the website are in euros and include 21% VAT.
4. COOLING-OFF PERIOD / RIGHT OF WITHDRAWAL
4.1 In the case of a consumer purchase, in accordance with the Distance Selling Act, the customer has the right to return (part of) the delivered goods within a period of seven working days without stating reasons. This period commences at the moment the ordered goods are delivered.
If the customer has not returned the delivered goods to Coach Beppie after the expiration of this period, the purchase is final. Before returning the goods, the customer must notify Coach Beppie in writing within seven working days after delivery. The customer must prove that the goods were returned in time, for example by means of proof of postal delivery.
The goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used, encumbered, or damaged in any way by the customer, the right of withdrawal lapses.
Subject to the above, Coach Beppie will ensure that the full purchase price, including charged shipping costs, is refunded to the customer within 30 days after proper receipt of the returned goods. The return of goods is entirely at the customer’s expense and risk.
4.2 The right of withdrawal does not apply to:
services whose performance has begun with the consumer’s consent before the expiration of the seven-working-day period;
goods or services whose price is subject to fluctuations in the financial market over which the supplier has no control;
goods manufactured according to the consumer’s specifications, such as custom-made items, or goods with a clearly personal character;
goods or services which, due to their nature, cannot be returned, for example for hygiene reasons or because they deteriorate or expire quickly;
e-learning programs (online courses);
training programs.
5. DATA MANAGEMENT
5.1 When you place an order with Coach Beppie, your details will be included in the Coach Beppie customer database. Coach Beppie complies with data protection legislation (including GDPR) and will not provide your data to third parties. See our Privacy Policy.
5.2 Coach Beppie respects the privacy of users of its website and ensures confidential treatment of personal data.
5.3 Coach Beppie may use a mailing list in some cases. Each mailing includes instructions on how to unsubscribe.
6. WARRANTY
6.1 Coach Beppie guarantees that the products supplied meet the requirements of usability, reliability, and durability as reasonably intended by the parties in the purchase agreement, and thus provides the manufacturer’s warranty for the delivered product.
6.2 The warranty period of Coach Beppie corresponds to the manufacturer’s warranty period. Coach Beppie is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods.
6.3 The customer is obliged to inspect the delivered goods immediately upon receipt. If it appears that the delivered goods are incorrect, defective, or incomplete, the customer must immediately notify Coach Beppie in writing before returning the goods. Defects or incorrectly delivered goods must be reported in writing to Coach Beppie no later than two months after delivery. Goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. Use after discovery of defects, damage arising after discovery of defects, encumbrance, and/or resale after discovery of defects fully voids the right to claim or return.
6.4 If complaints by the customer are deemed justified by Coach Beppie, Coach Beppie will, at its discretion, either replace the delivered goods free of charge or enter into a written compensation arrangement with the customer. Liability is limited at all times to a maximum of the invoice amount of the goods concerned, or, at Coach Beppie’s discretion, to the maximum amount covered by its liability insurance. Any other liability for damage is excluded, including additional compensation, indirect damage, consequential damage, or loss of profit.
6.5 Coach Beppie is not liable for damage caused by intent or deliberate recklessness equivalent thereto by non-managerial staff.
6.6 This warranty does not apply if:
A) and for as long as the customer is in default towards Coach Beppie;
B) the customer has repaired or modified the goods themselves or had them repaired or modified by third parties;
C) the goods have been exposed to abnormal conditions or otherwise handled negligently or contrary to the instructions of Coach Beppie and/or the instructions on the packaging;
D) the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.
7. OFFERS
7.1 Offers are non-binding unless stated otherwise in the offer.
7.2 Upon acceptance of a non-binding offer by the buyer, Coach Beppie reserves the right to revoke or amend the offer within three working days after receipt of acceptance.
7.3 Oral commitments bind Coach Beppie only after they have been expressly confirmed in writing.
7.4 Offers made by Coach Beppie do not automatically apply to repeat orders.
7.5 Coach Beppie cannot be held to an offer if the customer should reasonably have understood that the offer or part thereof contained an obvious mistake or clerical error.
7.6 Additions, changes, and/or further agreements are only valid if agreed in writing.
8. AGREEMENT
8.1 An agreement between Coach Beppie and a customer is concluded after Coach Beppie has assessed the feasibility of the order.
8.2 Coach Beppie reserves the right to refuse orders or assignments without stating reasons, or to accept them only on the condition of cash on delivery or advance payment.
9. IMAGES AND SPECIFICATIONS
9.1 All images, photos, drawings, and information regarding weights, dimensions, colors, label images, etc. on the Coach Beppie website are approximate, indicative, and cannot give rise to compensation or termination of the agreement.
10. FORCE MAJEURE
10.1 Coach Beppie is not liable if and insofar as its obligations cannot be fulfilled due to force majeure.
10.2 Force majeure includes any external cause, as well as any circumstance that cannot reasonably be attributed to Coach Beppie. Delays or failures by suppliers, internet outages, power failures, email disruptions, changes or malfunctions in third-party technology, transport difficulties, strikes, government measures, delays in supply, negligence of suppliers or manufacturers, auxiliary personnel, illness of staff, and defects in auxiliary or transport equipment are expressly considered force majeure.
10.3 In the event of force majeure, Coach Beppie reserves the right to suspend its obligations or to dissolve the agreement in whole or in part, or to demand modification of the agreement to allow performance to continue. Under no circumstances is Coach Beppie obliged to pay any penalty or compensation.
10.4 If Coach Beppie has already partially fulfilled its obligations at the time force majeure occurs, or can only partially fulfill them, it is entitled to invoice the delivered or deliverable part separately. The customer is obliged to pay this invoice as if it were a separate contract, unless the delivered or deliverable part has no independent value.
11. RETENTION OF TITLE
11.1 Ownership of all goods sold and delivered by Coach Beppie remains with Coach Beppie until the customer has fully satisfied all claims arising from the agreement or from similar earlier or later agreements, including claims for penalties, interest, and costs.
11.3 The customer is not authorized to pledge or otherwise encumber goods subject to retention of title.
11.4 The customer hereby grants unconditional and irrevocable consent to Coach Beppie or a third party appointed by Coach Beppie to enter all locations where Coach Beppie’s property may be located and to remove those goods.
11.5 If third parties levy attachment on goods delivered under retention of title or seek to establish or assert rights thereto, the customer must inform Coach Beppie as soon as reasonably expected.
12. APPLICABLE LAW / COMPETENT COURT
12.1 All agreements are governed by Belgian law.
12.2 Disputes arising from an agreement between Coach Beppie and the buyer that cannot be resolved amicably shall be submitted to the competent court within the district of Antwerp, unless Coach Beppie prefers to submit the dispute to the competent court of the buyer’s place of residence, except for disputes falling within the jurisdiction of the justice of the peace.